The products purchased on the site are sold directly by the Tiber Web company of Orlandi Patrizio & C. sas, duly registered in the VITERBO business register on 27/01/2000 with VAT number 01630750568. The legal and operational headquarters of Tiber Web of Orlandi Patrizio & C. sas is in via Giuseppe Mazzini 3, 01035 Gallese (VT). All prices indicated on the website are in Euros and include VAT.

The Tiber Web of Orlandi Patrizio & C. sas (hereinafter also referred to as "Seller"), markets products for home furnishings.

The Seller makes available for distance selling some products of its network of producers (for brevity also "Products") through the website (hereinafter, "the Site").

These General Conditions of Sale are applicable to all sales of Products concluded at a distance through the Site and govern distance sales in accordance with and in compliance with the national and European regulations in force on the subject, including Legislative Decree. n. 70/2003, the Legislative Decree. n. 206/2005 and subsequent amendments (hereinafter, the "Consumer Code") and the European Directive no. 2011/83 EU on consumer rights.

1. Scope of application

1.1 These General Conditions of Sale govern the sale through the Site of Products offered by the Seller.

1.2 These general conditions of sale can be modified by the Seller at any time. Any changes will be effective from the moment of their publication on the Site in the "General Conditions of Sale" section, on the homepage of the Site. Customers are therefore invited to access the Site regularly and to consult the most updated version before making any purchase. of the General Conditions of Sale. The applicable Sales Conditions are those in force on the date of transmission of the Purchase Order for a product by the Customer.

1.3 Before proceeding with the purchase of Products through the Site, the Customer is required to carefully read these General Conditions of Sale, made available in the "Conditions of Sale" section of the Site.

1.4 It is understood that the execution of the Purchase Order through the Site implies full and absolute knowledge of these General Conditions of Sale and their full acceptance.

1.5 These General Conditions of Sale do not regulate the sale of Products by parties other than the Seller, even if they are present on the Site through links, banners or other hypertext links. Given this, the Customer is invited, before proceeding with any forwarding of orders and / or with the purchase of products and services from parties other than the Seller, to check the general conditions of sale applied by the latter. The Seller cannot in any way be held responsible for the supply of goods or services by third parties.

1.6 In the event that the person who purchases Products on the Site requests an invoice and / or is not a "Consumer" as defined in art. 3, paragraph 1, lett. a), of the Consumer Code, the withdrawal discipline pursuant to art. 8 of these General Conditions nor, more generally, the provisions that apply only to "consumers" pursuant to the same Consumer Code.

1.7 For information relating to the processing of personal data of customers, please refer to the content of the Privacy Policy.

2. Information aimed at concluding the Contract

2.1 The Seller informs the Customer that:

- to conclude the purchase contract for one or more Products on the Site, the Customer must place a Purchase Order for the products, filling out an order form in electronic format and sending it to the Seller, electronically, following the instructions that appear on Site;

- the Contract is concluded when the user receives from the Seller, at the e-mail address indicated, the e-mail confirming the purchase order sent. This confirmation message will contain the date of execution of the order and an "Order Number", to be used in any further communication with and to be used in the purpose of the bank transfer.

- before proceeding with the transmission of the Purchase Order, the user can identify and correct any data entry errors by following the instructions on the Site at the various stages of the purchase;

- the registration credentials (e-mail address and password) must be used exclusively by the Customer and cannot be transferred to third parties. The Customer undertakes to keep them secret and to ensure that no third parties have access to them.

2.2 With the transmission of the Order, the Customer accepts and undertakes to observe, in relations with the Seller, these General Conditions of Sale and the additional information contained on the Site, including the Privacy Policy, also recalled via links and always made memorable .

2.3 In any case, the Seller reserves the right to evaluate the acceptance of the Orders received and not to accept the Purchase Orders that are incomplete or incorrect or in case of unavailability of the Products. If the Seller does not receive the payment within 5 days from the sending of the order confirmation email, it will send the Customer an e-mail of payment reminder. If after another 5 days from the sending of the reminder email the Customer has not made the payment, the contract is considered terminated by law (Article 1454 of the Civil Code, warning to fulfill).

3. Purchase order of the Products

3.1 Purchase Orders can be made directly through the Site, only by adults who are not in conditions of legal incapacity.

3.2 The Customer who intends to place the Purchase Orders of the Products can do so with or without registration on the Site. In any case, it is still necessary to provide the Seller with a valid e-mail address to which all the mandatory information, as well as the communications provided for in these General Conditions of Sale or in any case concerning the Purchase Order of the Products.

3.3 The description of the characteristics of the Products that can be purchased, together with one or more photographic images that allow a correct representation of the Products, is present on the Site, in the Purchase Order and in the Order confirmation sent to the Customer at the end of the purchase procedure.

3.4 The images and descriptions on each product sheet reproduce the characteristics of the products as faithfully as possible but must always be understood as indicative. For the purposes of the purchase contract, the descriptions of the Product Sheets contained in the Purchase Order of the Products sent by the Customer will prevail. It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but may differ slightly even if reproduced in photographic studios, the tone varies according to the type of light used in the studio "warm light / cold light / distance between the product and surrounding lighting and the type of camera used.

3.5 To view the selected Products and their total price, click on the shopping cart icon. The Customer is requested to verify the accuracy of the contents of the cart before confirming the Purchase Order of the Products, by entering the requested data and following the instructions provided on the corresponding page of the Site, as well as confirming that he has read and accepted these Conditions general sales.

3.6 The Customer has the right to make changes or correct any errors before forwarding the Purchase Order to the Seller by following the instructions contained on the Site.

4. Product Prices

4.1 All the prices of the Products published on the Site are expressed in Euros and are inclusive of VAT. Delivery costs, (which may vary in relation to the chosen delivery method and / or in relation to the payment method used and the quantity / weight of the products), are specifically indicated (in Euros and inclusive of VAT) in the product sheet.

4.2 The prices of the products published on the homepage or in the various sections of the Site are inclusive of VAT and do not include any taxes, duties and taxes applicable in the country of destination of the Products, where this is different from Italy, which will be charged to the Customer. The Seller reserves the right to change the prices of the products listed on the Site at any time. Any changes to the prices of products will not, however, be effective in relation to Customers who have already forwarded an Order.

4.3 In the event that a product is offered on the Site at a discounted price, the Site will indicate the full reference price against which the discount is calculated and to what this full reference price corresponds.

5. Methods of Payment and Invoicing

5.1 The payment by the Customer can be made in Euro using one of the payment methods indicated on the Site and listed below.

5.2 Credit card via PayPal secure system: payment for Products purchased on the Site can be made using the PayPal secure payment solution. If the Customer chooses PayPal as a payment method, the same is redirected to the website where he can pay for the Products according to the procedure provided and governed by PayPal and the terms and conditions of the contract agreed by the Customer with PayPal. . The personal data entered on the PayPal site will be processed directly by the same and will not be transmitted or shared with the Seller. The Seller is therefore unable to know and does not store in any way the data of the credit card connected to the Customer's PayPal account or the data of any other payment instrument connected with this account.

5.3 Cash on delivery: by choosing this method, payment is made to the Courier upon delivery of the product. We reserve the right to request payment only by electronic means (credit card / pay pal and bank transfer) in the event that, during a previous purchase, the Customer has not collected the products for which payment was expected in cash on delivery, after 10 days from receipt of the e-mail notifying the products in stock.

5.5 Bank transfer: during the purchase process, it is possible to select bank transfer as a payment method. The IBAN to be used to make the transfer is indicated in the "Shipping and payments" section of the Site.

6. Delivery of Products

6.1 For any information regarding delivery, the Customer can contact the Seller's Customer Service, whose contacts are indicated in the Contact Us section.

6.2 The deliveries of the Products are made throughout the European Union, but we are also organized in the shipment of goods to Russia and ex-USSR countries.

6.3 Delivery costs are always charged to the Customer. The amount of delivery costs payable by the Customer in relation to a specific Purchase Order is expressly and separately indicated (in Euros and inclusive of VAT) on the Site during the purchase process, in the Order and in the confirmation email of the Order.

6.4 The shipping terms start from the moment of payment (made electronically). In the event that the payment is made by cash on delivery, the customer could be contacted for further confirmation of the order.

6.5 In the case of delivery to the address indicated by the Customer in the Purchase Order, the Products purchased on the Site will be sent and delivered by the courier indicated on the Site to the postal address indicated by the Customer, according to the costs and terms indicated on the Site during the purchase process, before the user proceeds with the transmission of the Order.

6.6 If after the three delivery attempts by the courier it was not possible to deliver the goods, sends an e-mail to the Customer to communicate that the product is in stock. From this moment the Customer has 5 working days to collect the product at the fixed deposit, after which has the right to take back the product by returning to the Customer the sum paid by the latter with the exception of shipping costs and any costs of inventory as in any case charged to the Customer.

6.7 will not be responsible for non-delivery or delayed delivery due to force majeure, such as, for example, strikes, provisions of the Public Authority, rationing or shortage of energy or raw materials, transport difficulties, fires, floods, heavy snowfalls, flooding and damage to industrial machinery not dependent on will promptly notify the Customer of the occurrence of a force majeure event.

6.8 In the event that the Customer is a Consumer, he has the right to exercise the withdrawal under the terms and conditions referred to in point 8 of these General Sales Conditions.

6.9 The possibility of choosing the courier by the Customer is excluded. In the event that the Customer is a Consumer, art. 63 paragraph 1 of the Consumer Code (Legislative Decree 206/2005) according to which the risk of loss or damage to goods, for reasons not attributable to the Seller, is transferred to the Consumer only when the latter, or a third party designated by him and different from the carrier, materially takes possession of the goods.

7. Conformity of the Products delivered

7.1 The responsibility for transport is borne by, which in the event of damage to the product occurring during transport, will claim against the courier.

7.2 It is up to the Customer to check the conditions of the Products delivered to him. The Customer assumes the risk of non-delivery or damage to the products ordered, for reasons not attributable to the Seller, only when the Customer, or a third party designated by him and other than the carrier, materially comes into possession of these products.

7.3 it is the Customer's responsibility at the time of delivery of the goods to check that the packaging is intact, not damaged, nor wet or otherwise altered, even in the closing materials (quality check). Any damage must be immediately reported to the courier making the delivery (accepting the goods with a careful reservation to be written in the courier's transport document: Ex: "box with holes on the side", "box open and without adhesive tape", " damaged box ", etc.).

7.4 In the event that the product is damaged during transport, the Customer must notify the Seller by e-mail within 24 hours, detailing the damage that the product has suffered. Furthermore, in order to take advantage of the insurance included in the price, any damage must be reported within 24 hours of receipt of the goods to the following email address [email protected] .

7.5 In any case, at the time of delivery, the Products must be checked by the Customer in order to ascertain that they correspond to the items ordered and that they do not present manufacturing defects or further defects of conformity. In addition to the specific guarantees that are eventually provided to the Customer together with the delivered product, the legal guarantees provided by Italian law are also applicable to the sale of the Products purchased on the Site.

7.6 Pursuant to art. 130 of the Consumer Code, the Seller is liable to the Consumer for any lack of conformity existing at the time of delivery of the goods.

In the event of a lack of conformity, the Consumer has the right to restore, without charge, the conformity of the goods by repair or replacement, or to an adequate reduction in the price or to terminate the contract. The Consumer may ask the Seller, at his choice, to repair the good or replace it, without charge in both cases, unless the requested remedy is objectively impossible or excessively expensive compared to the other.

In the event that the package shows evident signs of tampering or alteration, the Customer is also recommended to promptly notify Customer Service by email or by telephone at 0761.495513.

The guarantee of legal conformity of the goods, provided for by art. 128 ff. of the Consumer Code, is equal to 24 months: specifically, the Seller is responsible, pursuant to article 130, when the lack of conformity occurs within two years from the delivery of the goods. It is understood that the Consumer loses this right if he does not report the lack of conformity to the Seller within 2 (two) months from the date on which he discovered the defect (Article 132 of the Consumer Code).

7.7 The Consumer's request aimed at asserting the guarantee of conformity of the products must be communicated to the Seller by contacting the Customer Service by email or by telephone at 0761.495513.

8. Right of withdrawal and return of goods

For more information go to the following page .

9. Limitation of Liability

9.1 Apart from cases of willful misconduct or gross negligence, the Seller is in no way liable to the Customer for any direct or indirect damage that may arise from the purchase of Products offered for sale on the Site.

9.2 The Seller also declines any contractual or extra-contractual liability for direct or indirect damages, caused by the non-acceptance or evasion, even partial, of an Order.

10. Privacy

10.1 The Customer can always obtain information on how the Seller processes his personal data by accessing the Privacy Policy available on the Site.