Right of withdrawal
The customer, pursuant to (D.LGS. 206/2005), has a withdrawal period of 14 calendar days to cancel the whole or part of the order for any reason. This period starts from the moment in which the customer receives the order or the last parcel forming part of the order (in the case of orders with multiple deliveries).
In order to exercise the right of withdrawal, the customer must inform us of this intention no later than the aforementioned 14 days by sending an email to [email protected] .
From the moment in which we receive the communication from the customer, the same will have 14 calendar days for the return of the purchased goods.
Shipping costs are charged to the customer.
IDEEARREDO will refund the customer upon receipt of the return, the total value of the products purchased excluding shipping costs.
We inform you that IDEEARREDO could reduce an amount due to the devaluation of the product in question linked to extraordinary operations essential to establish the nature, characteristics and correct functioning of the product.
Custom or customized products are excluded from the right of withdrawal (this category includes colored and decorated sanitary ware and washbasins, wooden tops and custom-made furniture, as they are made to order by the customer);
pursuant to (Legislative Decree 206/2005), the consumer cannot exercise the right of withdrawal for contracts for the supply of goods made to measure or clearly personalized.
Return of goods
The return can be made through the customer's trusted courier at his own expense.
The returned products must be sent to IDEEARREDO in a single shipment with the original packaging including the pallet if provided in the shipment. IDEEARREDO reserves the right not to accept products from the same order, returned and shipped at different times.
The purchased product must be intact and returned in its original packaging, complete in all its parts (including packaging, documentation and accessories); to limit damage to the original packaging, it is advisable to place the goods in an additional box.
We suggest that the customer avoid using adhesive tapes directly on the original product packaging.
By law, the shipping costs for returning the goods are charged to the customer.
Packages sent cash on delivery or carriage forward will not be collected in any case.
In case of damage to the goods during transport, IDEEARREDO will notify the Customer of the incident (within 5 working days of receipt of the goods in their warehouses), to allow him to file a complaint against the courier chosen by him and obtain a refund of the value of the product (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal. IDEEARREDO is not responsible in any way for damage or theft / loss of goods returned by shipments that have not been insured. Upon arrival at our warehouse, the product will be examined to assess any damage not caused by transport.
If the package and / or the original packaging are damaged, IDEEARREDO will take care to deduct from the refund due a percentage as a contribution to the restoration costs. Without prejudice to any restoration costs, IDEEARREDO will refund the customer the full amount already paid, within 14 calendar days from the return of the goods. It will be the customer's responsibility to promptly provide the procedures to be followed for the refund.